111 views
New Reviewer
2 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.2

I purchased a couple items in January and returned a damage item in February. I am STILL waiting for my refund and it is now the end of June.

I have contacted customer service multiple times and have written proof from them that they would send me a refund check and now they will no longer honor that. It is extremely unprofessional to go back on your own policies. I asked to speak to a manager or supervisor and the customer service representative refused to put anyone else on the phone. I have never received such horrible customer service from any other online retailer before.

I even tried to do the online chat with someone from customer service to see if that changed the level of customer service i received and of course, it did not. I waited 45 minutes and no answer from the online chat. DO NOT spend your money or time on this horrible company, you will never get your money back or your problems fixed.

I have now filed a complaint with the Better Business Bureau to get this resolved since Beyond the rack obviously doesn't handle anything in a professional manner.

Reason of review: Poor customer service.

Preferred solution: Full refund.

Beyond The Rack Cons: No customer service, Beyond the rack.

Location: Denver, Colorado

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

BTR applied for bankruptcy protection at the end of March. Most of their staff was laid off and they are shipping out very few items, even though they are still taking orders. I think you should consider your money lost, as I have.

Guest
reply icon Replying to comment of Guest-1177473

Did you get your refund?

Beyond The Rack Reviews

  1. 38 reviews
  2. 15 reviews
  3. 4 reviews
  4. 1 review
  5. 0 reviews
Beyond The Rack reviews