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Beyond The Rack - Problem with my order

Beyond The Rack - Problem with my order
Beyond The Rack - Problem with my order
Beyond The Rack - Problem with my order
I placed an order on 28th june Order no. 100008993 payed with paypall, i received messegas from you the following days saying to complete my order!! please check it out i always have trouble with my orders so it probably will be the last one.. also would like to know when should i be receiving order. Thanks
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Review
#1586842 Review #1586842 is a subjective opinion of poster.
Pros
  • Product
Cons
  • Probem with my order
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered

Beyond The Rack - BAD BAD BAD

1.0
Details
Hello, You need wait for years for package to arrive and them sizes Asian not normal Customer service bad no resolution at all. You need to wait hrs to be connected. Please safe money and time do not use this vendor. Alla
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Review
#1650731 Review #1650731 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$189
Preferred solution
Full refund
I purchased a dress in March for an event May 7 size large it came end of May I’m size large Us it said US size chart it didn’t even cover my hips much less go to my knees like picture said I returned Canada post. I have my Canada post return slip I have my visa to...
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Review
#1620469 Review #1620469 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Beyond The Rack in Kingston, Ontario - I need to know my credit balance

I have been trying to call but it’s difficult to get through. I can’t call during the specified hours because I’m at work then. I was placing an order and because I have credit it should show and deduct but I didn’t see it. I need to know what happened to a credit of about $120.
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Review
#1619330 Review #1619330 is a subjective opinion of poster.
Reason of review
Bad quality

Beyond The Rack in Hamilton, Ontario - BTR SUCKS.....HORRIBLE...

Never will I order from beyond the rack again. I placed two orders in June for my daughter and it is August. Customer service is the worse. They don't have a clue where the orders are, never reply emails, never pick up their phone and the live chat is the worst. They don't give email updates on your order, instead they treat their customers with complete disrespect and inconsideration. When you finally get them over the phone the customer representative sounds tired, frustrated with the job and chewing/burping loudly. Complete lack of respect. If I get pass this in the next 1 months (3months after I placed the order) I will be amazed considering other peoples comments.
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Review
#1614754 Review #1614754 is a subjective opinion of poster.
Reason of review
Order processing issue

Beyond The Rack - Customer satisfaction

2.0
Details
Have not been notified of or received 2 of my orders and when one finally came after 2 months it was not what I expected and one item I did not order..
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Review
#1612489 Review #1612489 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Beyond The Rack - Is it really that difficult?

2.4
Details
I ordered a handbag nearly a month ago. There was no indication of when fulfillment would be, but since I've ordered from there before, I expected a delay. They did NOT delay charging my credit card for almost $600. I have checked the website for status of my order literally every day, but it still says Awaiting fulfillment. I have tried contacting them multiple times, using multiple platforms, but they just do not reply. Needless to say, I'm in the process of filing a dispute with my credit card company.
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Review
#1608844 Review #1608844 is a subjective opinion of poster.
Pros
  • Great prices on items that are typically out of my price range
Cons
  • Customer service sucks
Reason of review
Poor customer service
Loss
$592
Preferred solution
Full refund

Beyond The Rack in Ottawa, Ontario - I have not received my order #100007477

1.6
Details
I placed an order in June and have not received my products. When so call no answer
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Review
#1602456 Review #1602456 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$49
Preferred solution
Price reduction
Resolved
1.0
Details

Update by user Aug 15

They said they was going to refund my money back to me, but they finally sent the products. SMH! I Would NEVER order from them again.

Original review posted by user Jul 16

Order #18364714 was processed on March 23rd 2019, today is July 16th I have received nothing I called numerous times to now be told they...
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Review
#1589742 Review #1589742 is a subjective opinion of poster.
Pros
  • Product
  • Jewelry
Cons
  • I never received my order
Reason of review
Never received products
Loss
$97
Preferred solution
Full refund
Tags
  • Poor Business Ethics

Beyond The Rack in Waterloo, Quebec - Return not credited

my name Marie Fournelle ref 18361463 IF2660324 Canad 2010-03-28 3161731 Marie Fournelle achat bin 32006-03-A02 return 04-30-19 never credit on my account bought 32009-021-B01 code CELCeJK006-M return 04-30-19 never credit Please made the credit Marie Fournelle
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Review
#1585780 Review #1585780 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Preferred solution
Full refund

Contact Beyond The Rack Customer Service

Mailing Address:
Beyond The Rack
4600 Hickmore
Montreal, Quebec H4T 1K2
Canada
Phone:
(877) 733-4660
All Beyond The Rack Contacts

Beyond The Rack - I have not received my order. Order number 18365712

I placed this order since 03/27/19. Order # 18365712
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Review
#1574394 Review #1574394 is a subjective opinion of poster.
Cons
  • This is beyond ridiculous
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered